Return & Exchanges

RX Sleeve's Return & Exchange Policy

When your package arrives you will be able to determine if you like it or not without opening the sealed bag.  You will be able to feel the weight, view the coloring, see the size and squeeze the softness of the product with opening the tamperproof bag.   

We work hard to provide all of the details of each product, so you can make the best choice when selecting a model.  However, we understand that sometimes when the product arrives it may look different.

Every order is hand crafted and made to order, we use the 100% skin safe platinum silicone - our product is 5 star level.

Below is our policy for returns & exchanges.


UNRETURNABLE:

  • Opened packages
  • Broken safety seals
  • Packages that have been cut on the sides, top or bottom
  • Custom Hole orders 
  • No Tab orders 
  • Packages that show evidence that the product has been touched by human hands.
  • No exceptions will be made for opened bags.


RETURNS:

  • A 20% restocking fee will be deducted from your refund.
  • Return shipping fees and tracking will be paid the the customer
  • Sealed models only will be accepted
  • Orders with Custom Holes, No tabs or any special request are not returnable
  • No exceptions will be made for opened bags.

Send an email to sales@rxsleeve.com to return your product.


EXCHANGES

  • Sealed package - The model shipped back to RX Sleeve must not be opened and in the original tamperproof bag
  • If the model you are returning is priced higher than the model you would like to exchange, a credit will be applied with your credit card company.
  • If the model you are returning is less than the model you would like, an invoice for the additional fees will be sent
  • Customer will pay an additional shipping fee for the exchanged model to be mailed.
  • Return shipping fees and tracking will be paid by the customer.
  • Orders with Custom Holes, No tabs or any special request are not returnable
  • No exceptions will be made for opened bags.

Send an email to sales@rxsleeve.com to exchange your product.