Delivery Information

Do you ship discreetly?

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Yes, each order is shipped in a USPS padded envelope.  Inside is a clear tamperproof bag, we include cardboard inserts on both sides of the bag - no one will be able to squeeze the package and figure out what is inside.  Our P. O. Box address is listed as the sender: Koi Concepts,  P. O. Box 3803  San Dimas, CA 91773

How long will my order take to ship?

Pre-Made                     1-2 business days after order is received (if a harness is added 3-4 business days).

Minimal Painting      1 week

Premium Painting     1-2 weeks

Can my billing and shipping addresses be different?

No, unfortunately, we only ship to billing addresses.  If an alternate address is listed, we will mail the package to the billing address.

How much is your shipping rate?

USA*                                $15

CANADA*                        $30

OVERNIGHT*                  $40 - (Once order has been completed)

INTERNATIONAL*         $65

*A signature is required at the time of delivery to receive your package.

Do you ship internationally?

Yes, we gladly ship to Canada, Australia, UK, Mexico, Netherlands mailing addresses.  All international shipments may be subject to a customs fees and import duties of the receiving country.  These charges are always the customer's responsibility.

Customs, Duties & Taxes

You are responsible for assuring that the RX Sleeve product ordered can be lawfully imported to the destination country.  When ordering from the, the recipient  is the importer of record and must comply with all laws and regulations of the destination country.  Orders that are shipped to countries outside of the United States may be subject to import taxes, custom duties and fees levied by the destination country.  The recipient of an international shipment may be subject such import taxes, customs duties and fees, which are levied once a shipment reaches your country.  Additional charges for customs clearance must be borne by the recipient; we have no control over these charge and cannot predict what they may be.  Customs policies vary widely from country to country; you should contact your local customs office for further information.   When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.